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Took my car in for service at the dealership and I felt hot air coming through by where the pedals are and I discovered this. It’s suppose to be covered by something right?

For some reason when i get on the highway and start going fast a lot of hot hair starts coming from the AC vents and the cabin gets kinda hot. Is it a cooling issue? this is my first car ever so not too knowledge when it comes to the technical/mechanical side. Should i take it to the dealer to...

Not sure if anyone else has come across this issue but the music volume seems to get quieter as I'm driving. Not sure what kind of issue this can be? I don't move the volume at all and it seems like the sound system just starts to lose power