Problem with dealerships is unless you know the GM or a long-tenured salesperson (which I did for both Honda and Acura in Boston), the dealership or Honda really doesn't care about the relationship. However, in my case, I moved across the country and had to rebuild the relationship. And then...
Any/all the miscommunication, lack of communication stems from Acura (and American Honda) not knowing how to deal with this situation and leading to poor customer experience. It gets worse because of greed from some of the dealers.
I'm totally fine with waiting till the hype and greed dies...