There is. I’ve seen it with my own eyes. It’s some sort of tool that shows allocation. Shows the color and transmission and then has the name of the person it’s for. And when the VIN came in I double checked it with the VIN look up tool. I definitely feel the disappointment. But at least they are trying to make it right asap.
When I bought my type s in 03 I wanted blue really bad. All they had on the lot was 3 red ones. I never regretted getting red. But I’d call every dealer in FL and see if they can trade. I can see a couple on the build and price when it looks for inventory that have blue manuals coming. Not sure if they’re spoken for though. If that doesn’t work out grab the other color. You’ll love it either way.
I was able to locate 1 listed in transit within 250 miles. That dealership requires mandatory accessories including an oil change plan (which is concurrent to the one provided by Acura). My dealer has submitted a trade request, if they agree I'll still get msrp.
I'm probably not going to get satisfaction from the manufacturer. Their representative said "We don't have access to see the reservations or orders that were made" then suggested calling other dealerships to see if someone who ordered an automatic was sent a manual ... so that was a bust
In truth I liked them all ... I was more upset that I had a favorite, ordered it, and I got right to sitting down in it and nobody had caught the mistake ... The guy was even talking to me about how I ordered a manual and didn't realize he pulled up an automatic ... I wasn't hyped on it, I had a realistic understanding of what I was buying (a nice civic) and as soon as I touched "mine" I had to let it go. I was more excited that I'd be getting basic features like working interior lights and cruise control again, while doubling the fuel economy from my old z28
I’m waiting for Performance Red with Ebony interior. It’s a combo they are building, just wasn’t in the initial 4 reservation options. But I didn’t make my reservation early anyways, so I decided to hold off for what I really wanted.
From looking at the combo on the TLX it looks good ... it's one of the 2 my dealership has offered as an alternative if they can't trade, and since my original thought was "I am tired of white, gray, and black" I am leaning towards that one.
I'd be irritated that I made the trek if I were you, but the dealership is more responsible for failing to realize the allocation in their system was for a CVT model rather than 6MT--it's pretty odd that they didn't put it together before they had you come in, or when they pulled up in it. That's one of those issues that stands out. This may not be evidence of them requesting the incorrect model or Acura sending the incorrect model--there are a lot of vehicles outside of the reservation process that are shipping to dealerships and this could've been one of them, the salespeople might've just mistaken the details in their system for a 6MT model.
The allocation from Acura had my name on that VIN, so it was an order and/or fulfillment issue. I mentioned earlier that I felt both the dealership and Acura held some responsibility for the mix up and I still believe it. Even though there is a chart to match the VIN to the trim, I haven't seen any sort of verification to match the vehicle ordered or sent on a reservation to the reservation itself. However, the dealership is at least making that effort, while Acura basically brushed me off.
Totally agree. It’s very different. He ordered what he wanted and it got messed up. I guess my point was that I don’t think he’d regret it at the end of the day depending on what’s more important. Getting the car sooner vs the color.
Great example. I’d absolutely want what I ordered. But if I’m super hungry, I’m still good with brussel sprouts too. And might even realize that they were better than the asparagus. Never know. Maybe it’s a blessing in disguise and the black interior is better for him than orchid.
porsche is the same way. And that’s what one would expect. An entire system dedicated to the pre delivery process. Porsche gives you a timeline to view online and you can even track the cargo ship it’s on.
