G4werkz Front lip Senna GTv1 [ Updated: Bad Customer Service]

[Kvtran21]

I always had a bad vibe about these guys, when they first posted pics of their cars with the wheels I asked what the fitment was and he just replied with an emoji and i had other people saying they will not tell us LOL

Glad I’m not the only one. The way the guy responds to people on the groups gives off the wrong vibes, almost always negative or short. The wheel specs on those CE28s are 18x9.5 +22 by the way, if that’s the car you were asking about

Just got an email saying from g4werkz, that i will get my refund of 809.30 USD back in 10 days.

Sorry you’ve had to deal with this over the last few weeks. Terrible practice/service to even have a restocking fee for something that hasn’t even shipped out yet.

Youre basically out money now for having placed an order on that item.. in hopes of giving the brand exposure. How does that even work?

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[notorious9i6]

Got my partial refund, finally. Thanks everyone!

 

[Integra23]

Got my partial refund, finally. Thanks everyone!

Still only partial? With all of that headache.. ouch.

 

[Victorofhavoc]

Still only partial? With all of that headache.. ouch.

If the final resolution is to their satisfaction, who are we to judge?

 

[Integra23]

If the final resolution is to their satisfaction, who are we to judge?

I think he gave up with the lack of communication from the seller. So yes we can judge the company as shady and to not recommend doing business with them.

 

[miksfield]

Got my partial refund, finally. Thanks everyone!

Good to hear. Now that you've got your refund, F those guys. That's not how you treat your customers, especially in something as niche as the ITS. You should make a video blasting those guys.

 

[tinop]

Appreciate you posting your experience. Always good to know which companies/products to avoid. Don't care how good a product is if the owners are shady or provide shit service.

 

[gohan408]

that lip looks like ass anyway

 

[G4werkZ LLC]

Good morning,

I was shown a screenshot of this post so I think I need to respond since theres only one side of the story being told which clearly doesnt have all the info in context.

I will start off with the facts:

1. I'm the owner of G4werkz
2. Our return policy is listed clearly for anyone to read prior to making your purchase.
3. Prior to making your purchase, there is a small box one has to click acknowledging that they have read and agreed to the terms listed.
4. Build time for our product is also listed where a customer can see before ordering
5. Pre-order sale policies are also clearly stated and in place for customers to view

With that being said, our policies arent made to benefit the customer. Customers are the reasons why companies make policies. Customers want to do whats in the best interest for them, sometimes by any means neccessary. At anytime the customer has the choice to purchase or not purchase with means if our policies arent to a customers liking then the purchase shouldnt be made. Its sad to think that not agreeing with our policies makes us a bad company. Not having policies listed and then trying to force them after a customer has paid should be a sign of a bad company.

Now that we have the general facts out of the way, lets discuss the details on the matter that seemed to be posted for a negative reaction.

John N contacted G4werkz looking for a sponsorship. John explained to us the platforms he has and that it would benefit G4werkz to sponsor him with a lip since he can post it on his "YOUTUBE" channel. John N was adamant of being the first to have it on his car and post it up. Unfortunately we're a small company which needs to try and minimize our loses. We have been down that road, early in our business of supplying free product in hopes of an return from youtubers, bloggers etc based on the info they give to obtain the product.

We worked out a business agreement with John N, in where he would purchase the lip at full price and in return we would supply him with a discount count for his viewers. For every use of the discount code, we would in turn supply John N with a % of each sale until his fully paid lip is reimbursed, which means the lip would be free based on his reach in the Acura community.

We posted pictures professional and regular Iphone pictures on our website, on post, in groups that show every angle of the lip. John N decided to back out of the verbal deal we had for whatever reason he wanted to give, the real reason etc. His reason isnt something we have to be concerned with because we have our policy in place when it comes to waiting to back out of a "pre-order sale order".

Summary,

We stand full by our actions in this situation. We understand that the go to responses will be "Rude", Bad customer service, Doesnt know how to talk to customers. Those statements are easy to post because context on the matter is never explained, only stated

Because it was only a week, we agreed to not charge John N the full restocking fee price and did a 20% fee instead which he also agreed to. We processed the refund and told John N to give it a few days since the refund process has to pass through different merchants (Shopify - Strip - Wellsfargo - John N Bank.

My company is based in Orlando Florida, during this week we were hit directly with Hurricane Milton on Wednesday 10/9/2024 that effected us for over 1 week. So yes when you're unable to reach your warehouse. having no power, these things will cause a delay.

John N, as you were aware of when speaking to us, the calls are recorded in full. So any issue with the tone of the conversation can clearly be backed weather it be from the business side of things or the customer side of things. We updated John N on when we would hope to be able to ge things processed. We responded to johns email letting him know that we did reprocessed the refund in which he received an e-mail regarding the refund. As of 11/11/2024 we're still dealing with a chargeback from John N that we were never aware of for a transaction that has already been paid and closed on G4werkz in.

When it comes to respect, that is an equal conversation. We arent here to beg anyone to purchase our parts but with that said, we will respond to any feedback that we're able to see. If one doesn't like our responses on post or in groups by way of text then maybe a direct look at how youre feeling that day should be looked at. We have no reason to disrepect or be rude to anyone we have not had communication with. It is clear that when a customer assumes, doesnt get what they want, feels that theyre wronged (with no substance to justify) Rude or disrepectful is the go to post. You may disagree with our policies, you may disagree with our timeline, you may disagree with our pricing or what we offer but in the end thats a "YOU" problem not a business problem. Out job as a company is to be concerned with the majority and in business we understand the me to movement when it comes to negative content on Social media which is something NO company can hide from.

If anyone feels that our company was rude to them, please please post the communication and if we're wrong we will clearly own up to it.

We hope you guys have a great Monday.

 

[G4werkZ LLC]

Appreciate you posting your experience. Always good to know which companies/products to avoid. Don't care how good a product is if the owners are shady or provide shit service.

W

Glad I’m not the only one. The way the guy responds to people on the groups gives off the wrong vibes, almost always negative or short. The wheel specs on those CE28s are 18x9.5 +22 by the way, if that’s the car you were asking about




Sorry you’ve had to deal with this over the last few weeks. Terrible practice/service to even have a restocking fee for something that hasn’t even shipped out yet.

Youre basically out money now for having placed an order on that item.. in hopes of giving the brand exposure. How does that even work?

We gladly like to hear feedback on things dealing with our company. With that said, if it is bad business practice why continue to make a purchase? I myself wouldnt purchase anything that I dont agree to or find to be a bad business practice

 

[G4werkZ LLC]

Good to hear. Now that you've got your refund, F those guys. That's not how you treat your customers, especially in something as niche as the ITS. You should make a video blasting those guys.

If the final resolution is to their satisfaction, who are we to judge?

Great Point:

a resolution that was agreed to prior to refunding, situation with the hurricane that we had no control over but was still in contact with the customer, and a policy that was stated prior to a payment being made. Its just alarming how quick people jump to things negatively or never ask for context

 

[G4werkZ LLC]

I think he gave up with the lack of communication from the seller. So yes we can judge the company as shady and to not recommend doing business with them.

what was the lack of communication?? I mean we have the emails and also the recorded phone calls, an email that was never unaswered and a phone call that was never ignored

 

[G4werkZ LLC]

that lip looks like ass anyway

everyone is entitled to their own opinion

 

[G4werkZ LLC]

Got my partial refund, finally. Thanks everyone!

Yes you did receive your refund which had nothing to do with this post. We was just given this info over the weekend. So please lets not make it seem like you were not in contact with us, dont make it seem like we ignored you. The question now is, did you inform your bank that you received your refund???

 

[G4werkZ LLC]

Glad I’m not the only one. The way the guy responds to people on the groups gives off the wrong vibes, almost always negative or short. The wheel specs on those CE28s are 18x9.5 +22 by the way, if that’s the car you were asking about




Sorry you’ve had to deal with this over the last few weeks. Terrible practice/service to even have a restocking fee for something that hasn’t even shipped out yet.

Youre basically out money now for having placed an order on that item.. in hopes of giving the brand exposure. How does that even work?

This is a general stated with no substance to it, would you care to screenshot the conversations in where I come across rude????

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